Please read these Terms and Conditions carefully, as they contain important information regarding your legal rights, remedies, and obligations and in using this website you are deemed to have read and agreed to the following Terms and Conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement, Disclaimer Notice and any or all Agreements: “Rider”, “Client,” “Member,” “Visitor,” “You,” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company,” “Ourselves,” “We” and “Us” refers to our Company (Activate Method, LLC. DBA Activate House). “Party,” “Parties,” or “Us,” refers to both the Client and ourselves, either the Client or Ourselves. All terms refer to the offer, acceptance or consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, for the express purpose of meeting the Client’s needs in respect to the Company’s stated services and products, in accordance with and subject to prevailing California Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
The Activate House website allows clients to receive information about Activate House, as well as reserve, cancel, and pay for services and products offered at Activate House facilities. The services offered by Activate House include but are not limited to the www.activate-house.com website, which is hosted in the United States.
CANCELLATION & RESERVATION POLICY
To cancel your reservation in an Activate House class you must cancel online or via your app.
To unreserve your class, you must go online or login via the app no later than 5PM the day before your scheduled class. Your class will be returned to your account.
If you do not unreserve your class before the cancellation window (5pm the day before your scheduled class) or you do not show up for class, you forfeit a class credit from your package. Unlimited Members: If you late cancel or no show your class, you will receive a $15 non-refundable cancellation penalty fee.
You cannot unreserve or late cancel a class through email, text message, and/or direct messaging through Facebook, Instagram, or Twitter.
You are solely responsible for managing your class reservations, waitlists, and cancellations. When you arrive at the studio for class, you are responsible for confirming your full name at check-in so we know you are present. If you are not signed in by 4 minutes before the scheduled class time, your spot will be released to clients on the waitlist. If you are running late, please call the studio and let us know you are on the way. Our front desk team will hold your reservation for you up to 10 minutes after class begins, although we cannot guarantee it will be the same spot you signed up for. As a courtesy to your instructor and other patrons, if you arrive more than 10 minutes after class begins, you will not be allowed in class.
You are solely responsible for managing your reservations and for canceling classes within the framework of our cancellation policy. If you book multiple classes or are on the waitlist for multiple classes, you are solely responsible for canceling your classes within our cancellation policy. If you reserve a class by accident, or double book a class, or double book yourself on the waitlist, Activate House is not held responsible. Please be aware that we release spots 4 minutes before the start of class to those on the waitlist. If you are running late, please CALL the studio and speak with Activate House staff to ensure that we hold your spot. Activate House staff will add walk-in waitlisted riders in the order in which they were added to the waitlist by the computer system, top to bottom, 4 minutes before the start of class. There is no waitlist priority given for early arrival. To switch spots in the same class, you must add your name to the move list at least 5 minutes before class time starts. Activate House staff will call your name 4 minutes before class if there is an alternate spot available for you to switch to.
BUYING CLASS CREDITS AND CREDIT CARD INFORMATION
When you buy class credits or packages from Activate House, you agree to our terms and conditions in full. Clients may elect to keep a credit card on file using their Activate House account online. By placing a card on file, the cardholder and account holder permits the Activate House staff to charge the card for any in-studio purchases made by the client unless the client provides an alternate form of payment.
MEMBERSHIPS
When purchasing a membership from Activate House, you agree to our terms and conditions in full. Membership clients are required to keep a valid credit card on file using their Activate House account online. By purchasing a Membership, the cardholder and account holder permits the Activate House staff to charge the card every 30-days for their membership fee and also for any in-studio purchases made by the client unless the client provides an alternate form of payment.
All standard memberships are available on aut0-renew only. Monthly packages are required to keep a valid credit card on file. If your credit card is declined you have a 3 day grace period to make a payment before we freeze your pass. Monthly pass memberships can be canceled anytime after the first month with 30 days notice. Monthly passes cannot be used to book a guest and are non-transferable. Notice must be provided in-person, or email hello@activate-house.com. You cannot provide cancellation notice via Facebook and/or Instagram.
REFUND POLICY
We do NOT provide refunds on class credits, monthly passes, or memberships. We do NOT provide refunds for retail purchases. Retail items returned within 30 days of purchase, tags attached, can be exchanged for store credit.
HEIGHT REQUIREMENT
Riders must be at least 4’ 11” to take classes at Activate House.
STUDIO ROOM CONDITIONS
Activate House is a vigorous workout. We combine rhythm-based exercises, high intensity intervals, and upper body sculpting exercises in class. Please consult your doctor before beginning a new exercise regimen. The temperature in the room ranges from 68-85 degrees depending on the quantity of riders in the room and indoor/outdoor weather conditions. Music will be played in class that may contain explicit language. If you are sensitive to heat or explicit music, please talk to Activate House staff and we will recommend which classes to take.
COVID-19 PREVENTION
By making a reservation at Activate House, you agree to follow our COVID-19 prevention policies in full.
SELF ATTESTATION OF VACCINE STATUS
All clients are presented with a self attestation of vaccine status form at entry for our indoor studios. 
PROOF OF VACCINATION AT ENTRY
If Client marks “fully vaccinated” on the self attestation of vaccine status form, the Client must provide proof of vaccination. Fully vaccinated means Client is two weeks post final dose of the COVID vaccines. 
INDOOR STUDIO AND CLASSES
FACE COVERINGS
Face coverings are optional for fully vaccinated clients. Unvaccinated clients or clients who choose to decline the self attestation form are required to wear a face covering in the studio and during class. 
INTELLECTUAL PROPERTY RIGHTS
“Activate House”, “Activate House”, and our “A” stamp logo and other graphics, logos, designs, headers, footers, are service marks or trademarks of Activate House LLC and cannot be used for any other reason other than as expressly permitted by these terms. You have the right to view, electronically copy, and print in hard copy portions of this website for the sole purpose of reserving classes and other personal use. Any other use of the materials on this website without prior written permission of Activate House are strictly prohibited.
WEBSITE DISCLAIMER
The information provided by Activate Method, LLC, DBA Activate House “we”, “us”, or “our” on the activate-house.com (the “Site”) and our mobile application is for general information purposes only. All information on the Site and our mobile application is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site or our mobile application. UNDER NO CIRCUMSTANCE SHALL WE HAVE LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR OUR MOBILE APPLICATION OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE AND OUR MOBILE APPLICATION. YOUR USE ON THE SITE AND OUR MOBILE APPLICATION AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE AND OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.
EXTERNAL LINKS DISCLAIMER
The Site and our mobile application may contain (or you may be sent through the Site and our mobile application), links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RELIABILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD PARTY PROVIDERS OF PRODUCTS OR SERVICES.
The Site does not contain health, nutrition, or fitness advice. The information is provided for general informational and educational purposes only and it is NOT a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with appropriate professionals. We do not provide any kind of physical health, mental health, nutrition, or fitness advice. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THIS SITE OR OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.
TESTIMONIALS DISCLAIMER
The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.
The testimonials on our Site are submitted in various forms, such as, text, audio, and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar and typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.
The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.
The testimonials on the Site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent or otherwise be used for any disease or medical condition. No testimonials have been clinically proven or evaluated.
Activate Method, LLC may revise these terms and conditions by updating this posting. By using this Website, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms and Conditions to which you are bound.
WAIVER
Activate House is a boutique fitness studio. Our
signature classes, Ride, Spin, Sculpt, Yoga Flow is a unique, full-body workout sequenced with music.
SIGN-UPS
Reserve classes up to 7 days in advance. To sign-up, purchase a single class or a class package and book a spot online or in-studio. 
CANCELLATIONS
If you book a spot, be sure you can show up for class. As a courtesy to our team, we cannot accommodate same-day cancellations or class switches. If you need to cancel your spot, please cancel by 5pm the day before your scheduled class. You can cancel online, in the studio, or give us a call. If you late cancel or no show, you will forfeit the class.
ARRIVE EARLY
Arrive 15 minutes before class starts and let our Studio Crew know you are a new client so we can introduce you to our studio and class method.
LATE ARRIVALS
Spots will be released to clients on the waitlist approximately 4 minutes before class begins. If you are running late, please call the studio and let us know you are on the way. We’ll hold your spot for up to 10 minutes after class begins, although we cannot guarantee it will be the same spot you signed up for. As a courtesy to your instructor, if you arrive more than 10 minutes after class begins, you will not be allowed in class — it disrupts the class vibe.
WAITLISTING
If a class is full, you can choose to be added to our waitlist. If you get a spot, you’ll receive an email confirmation. If you get a spot within 12 hours of the scheduled class, we will call you to confirm.
RETURN AND EXCHANGE POLICY
Classes, class packages, and event tickets are non-refundable and non-transferable. We do not accept returns on retail items. All regularly priced retail items can be exchanged for store credit within 14 days, unworn with tags attached. Sale items are final sale.
RELEASE AND INDEMNITY AGREEMENT
This RELEASE AND INDEMNITY AGREEMENT (“Release”) is made to release and indemnify Activate House LLC, a California limited liability company, and all of its respective members, employees, heirs, successors, agents, contractors and assigns (collectively the “Released Parties”).
The undersigned, on his/her own behalf or, if applicable, as the parent or guardian of a minor (the person engaged in the activities with Activate House shall be referred to hereafter as the “Participant”), and on behalf of the undersigned’s heirs, successors, representatives and assigns (singularly and collectively the “Releasing Parties”), hereby grants the Released parties this full release and indemnification as consideration in exchange for permitting Participant to participate in this exercise program or any other activity associated with or through the Released Parties.
Participant is entering into this Release after having viewed or having the opportunity to view the studio and instructors' qualifications and having had the opportunity to ask questions regarding the services and risks associated with this exercise program. Participant further acknowledges that his/her participation in the activity is voluntary with full knowledge, understanding and appreciation of the risk inherent in any physical exercise and expressly assumes all risk of injury and even death, which could occur by reason of Participant’s participation.
Despite all known and unknown risks, including but not limited to bodily injury (including death) and property loss or damage, the undersigned, on behalf of the Releasing Parties, hereby releases, waives, acquits and forever discharges any and all known or unknown claims, demands, causes of action, damages, losses, and expenses that the Releasing Parties may ever have or have had against the Released Parties arising out of Participant’s participation in any activity or exercise program offered by the Released Parties, including, but not limited to, any and all claims which alleged negligent acts and/or omissions committed by Released Parties or any third party.
By signing, I acknowledge and agree that I should consult any medical practitioner prior to participating in any activities with Activate House or using its facilities, especially if I had, have, or develop a serious health condition, including but not limited to stroke, lupus, hernia, numbness in the extremities, orthopedic condition, heart condition, asthma, breathing problems, faintness, dizziness, loss of balance, recent injury/surgery/concussion, or current pregnancy.
The Releasing Parties further agree to indemnify, defend and hold harmless, the Released Parties from any and all claims arising out of the Participant’s participation in any activity or exercise program offered by the Released Parties or in the use of any equipment at the Activate House studio or any other premises owned, leased or used by the Released Parties, without limitation, attorneys’ fees and expenses incurred by the Released Parties.
All personal property brought to the studio or any other location where the Participant is participating in any activity or exercise program offered by the Released Parties, is brought at the sole risk of the Participant as to its theft, damage, or loss. The Released Parties are not responsible for any items left at the Activate House studio or any other premises owned, leased, or used by the Released Parties.
Participant hereby permits the Released Parties to use, without compensation or royalties, images or video of Participant as a program participant, including but not limited to its social media or web-based materials, broadcast and print advertising, and websites produced and published by the Released Parties. All such materials are deemed property of the Released Parties.
Participant expressly agrees that the terms of the release and indemnity contained herein are intended to be as broad and inclusive as is permitted by the laws of California. Any provision of this Release found to be invalid by the courts having jurisdiction shall be invalid only with respect to such provision or portion and the remainder shall be enforced to the greatest extent possible. Furthermore, any dispute arising out of this agreement shall be subject to binding arbitration.
Participant agrees to maintain current credit card information on file and authorizes Activate House to charge the credit card on file for the payment of services and fees. This credit card is kept on file and will remain in effect until the expiration of the credit card account.
We will not seek, use, or disseminate any information from unauthorized access, use, modification, or disclosure. These files are confidential and will only be used by the studio to better support your needs.
PARTICIPANT ACKNOWLEDGES THAT HE/SHE HAS READ, UNDERSTANDS AND VOLUNTARILY AGREES TO THE TERMS SET FORTH IN THIS RELEASE AND INDEMNITY AGREEMENT.
COVID-19 PREVENTION
By making a reservation at Activate House, you agree to follow our COVID-19 prevention policies in full.
SELF ATTESTATION OF VACCINE STATUS
All clients are presented with a self attestation of vaccine status form at entry for our indoor studios.
PROOF OF VACCINATION AT ENTRY
If Client marks “fully vaccinated” on the self attestation of vaccine status form, the Client must provide proof of vaccination. Fully vaccinated means Client is two weeks post final dose of the COVID vaccines.
INDOOR STUDIO AND CLASSES
Face coverings
Face coverings are optional for fully vaccinated clients. Unvaccinated clients or clients who choose to decline the self attestation form are required to wear a face covering in the studio and during class. If you have a disability, medical or religious reason for not obtaining the vaccine or wearing a face covering, please contact Hello@activate-house.com and Activate House will assess the ability to make a reasonable accommodation while mitigating risk for our staff and clients.
 
COVID-19 PREVENTION FAQs
How do you clean your equipment?
We clean all equipment including bikes, mats, weights and shoes after every use and use EPA registered disinfectants effective against COVID-19.
How do you clean the studio?
We clean and disinfect our studios and facilities regularly before and after every class and the studio gets professionally cleaned once a week. We use EPA registered disinfectants effective against COVID-19.
What type of ventilation is in the studio rooms?
We use High Efficiency Particulate Air (HEPA) filters in our high powered HVAC system to help reduce airborne particles. Our HVAC systems are serviced quarterly for maintenance and efficient use. After each class, we open the back doors to allow for open airflow in between classes.
Do I have to wear a mask while working out?
Masks are optional for vaccinated riders with proof of vaccination. Unvaccinated riders are asked to wear a mask indoors. For individuals with a disability, medical or religious reason for not obtaining the vaccine or wearing a mask, then Activate House assesses those situations on a case by case basis to see if there is a reasonable accommodation while upholding a safe environment for our employees and clients. 
Do you require clients to be fully vaccinated?
We check for proof of vaccination to workout without a mask.. For individuals with a disability, medical or religious reason for not obtaining the vaccine or wearing a mask, then Activate House assesses those situations on a case by case basis to see if there is a reasonable accommodation while upholding a safe environment for our employees and clients.
Is the staff at Activate House fully vaccinated?
We are not able to disclose personal information about a staff member, but we are following our COVID-19 prevention policies for employees. For indoor studios and operations, all employees are required to be vaccinated and provide proof of vaccination. For individuals with a disability, medical or religious reason for not obtaining the vaccine or wearing a mask, then Activate House assesses those situations on a case by case basis to see if there is a reasonable accommodation while upholding a safe environment for our employees and clients.


TERMS & CONDITIONS