CANCELLATION & RESERVATION POLICY
To cancel your reservation in an Activate House class you must cancel online or via your app.
To unreserve your class, you must go online or login via the app no later than 5PM the day before your scheduled class. Your class will be returned to your account.
If you do not unreserve your class before the cancellation window (5pm the day before your scheduled class) or you do not show up for class, you forfeit a class credit from your package. Unlimited Members: If you late cancel or no show your class, you will receive a $15 non-refundable cancellation penalty fee.
MEMBERSHIP CANCELATION TERMS
When purchasing a membership from Activate House, you agree to our terms and conditions in full. Membership clients are required to keep a valid credit card on file using their Activate House account online. By purchasing a Membership, the cardholder and account holder permits the Activate House staff to charge the card every 30-days for their membership fee and also for any in-studio purchases made by the client unless the client provides an alternate form of payment.
All standard memberships are available on auto-renew only. Monthly packages are required to keep a valid credit card on file. If your credit card is declined you have a 3 day grace period to make a payment before we freeze your pass. Monthly pass memberships can be canceled anytime after the first month with 30 days notice. Monthly passes cannot be used to book a guest and are non-transferable. Notice must be provided via email hello@activate-house.com. You cannot provide cancellation notice via Facebook and/or Instagram. All Memberships are billed on a recurring basis, via this auto-debit contract, and require you to keep valid, up-to-date credit card on file in your Account, and authorize Activate House to auto-bill you monthly.
All Memberships are subject to an initial three (3) month minimum term following activation unless otherwise noted in description (Weekly Subscription and Intro Unlimited) – or three billing cycles – before they are eligible for cancellation.
If you have a Membership and wish to purchase additional classes, You are eligible to do so at a discounted rate.
PLEASE READ ALL TERMS + CONDITIONS PAGE FOR MORE INFORMATION.
Scholarship:
Accessibility is important to us. Scholarships are available to those who need support. We have created a scholarship program that is open to everyone and allows those who apply and are accepted to be granted an Activate House membership that they would not otherwise be able to participate in. It launches on 2/2/2022.
Please email hello@activate-house.com to request more information.